로코코_ 0

괜히 길게 썼는데밑에 요약만 보셔도 될거 같긴해요!

Hi,

(이것저것 주소랑 기타등등 얘기해주고 대화를 시작한다)

Last time I called and complained because of the unreliable internet service.

(여기에 다른 테스트나 수리기사가 한거 설명하시면 되겠습니다)

The quote on quote "technician" came and basically tightened up a loose screw (어디 나사 얘기하는지는 모르겠네요) and called it done.

As a streamer I need reliable internet connection, but my viewers are experiencing a lot of buffering and delays as a result of the packets being lost.

I have no idea what the problem is but when testing for packet loss, I had around 62 percent of my packet being lost, and I don’t think that is normal right? And just in case you ask, I had ethernet connection to the modem router.

There was nothing I could do to try and fix this issue because I don’t have experience or knowledge in networking. And if a customer is asking a service provider to fix an issue from a service that the company provides, shouldn’t that issue be resolved so that the customer doesn’t have to worry about it again? Also, do I have to pay for the “technician” driving to my place and basically tightening a screw?

The problem is not fixed after one time visit to “fix” the issue and I feel cheated to have paid for a service that was not provided to me properly. I would feel very cheated to have another technician show up not knowing whether the problem might not be solved or not.

대충 이정도로 썼는데 전화 하시기전에 한번 읽어보시구 로코코노빠꾸 님이 여기저기 fill in 하시면 될거같아요.

휴... 인터넷 회사들 일 못하는게 하루 이틀도 아니라서 complaint 전화를 저도 수없이 했었죠. 

문제 안고쳐질거면 회사 바꾸겠다고 협박도 하시면 될거 같아요!

요약:

기사가 나사 조이고 다됐다고 했다

Packet Loss Test 했을때 62퍼센트나 loss 났다.

내가 기사가 나사 조이는거로 돈을 내야되나 기분이 상한다.

또 와서 아무것도 안고치고 갈꺼면 내가 돈을 내야되나 싶다.

못 고쳐주면 다른 회사로 가겠다.

끝