I'm so sorry to hear about the problem you had in signing into your account. I completely understand your disappointment.
I would like to inform you that you should not be inconvenienced since this is not your fault.
I'd like to help you in accessing your account right away but since you're having trouble in signing we need to investigate further and our usual method won't work for this specific situation.
In this case I humbly request you to please contact our Account specialist via phone using the below number and our agent will investigate and help you with a manual password reset so that you can access your account right away without any further delay.
Also our agent will help you to cancel the courier case and make sure that you will not face any problem in signing into your account again. Hence no need to concern about that.
I realize that at this point asking you to contact us via phone would be disappointing but please understand that I'm asking this so that we can help you better and provide a correct resolution for you.
You can reach our account specialists at using the below number:
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